Refund & Cancellation Policy

This policy applies to every purchase made on this website from DevsTree IT Services Private Limited. It forms part of our Terms & Conditions.

Try before you buy

Every plan can be evaluated first with a free trial, with no payment needed. We ask you to use it to confirm the SDK fits your app before purchasing.

No refunds once a key is issued

Licence keys are digital goods. Once a licence key has been issued for your order, the purchase is final and cannot be refunded or cancelled, in whole or in part.

Cancelling before a key is issued

If you have paid but have not yet generated a licence key from your account, you may cancel the order. Email support@fieldtrack360.com with your order number and we will cancel it and refund the full amount.

Failed and duplicate payments

If money left your account but the order was not completed, or you were charged twice for the same order, we refund the amount that was not used. These refunds do not depend on the rules above.

How refunds are paid

Approved refunds go back to the original payment method through Cashfree Payments. We initiate them within 2 business days of approval; your bank or card issuer then typically takes 5–7 business days to credit them.

Contact

Questions about an order or a charge: email support@fieldtrack360.com or use our contact form, quoting your order number.